Cold Stone Creamery

Reviews about Cold Stone Creamery

• 5 / 5

  By Jared Maldonado
  Great place to enjoy your ice cream. The workers there are so sweet!
  March 11, 2017
• 1 / 5

  By Yumi R
  Let me preface this by saying that we've been going to this location for over 10 years now. Everything OTHER than the manager/owner? is fine (if you've dealt with him, you know who I'm talking about), but every time we've had to deal with the owner, we've left upset. Through our many years there, we've always pushed that aside because it's close and convenient. But today was the last straw. I never write reviews, but today he deserves one and I hope this makes a difference. I honestly hope he loses business. He doesn't deserve to own a business that deals with families and children if that's how he treats people. I shouldn't have to leave an ice cream shop of all places, in tears.
  
  My children (twins) are having a birthday soon. So, to grant their bday request, we went in tonight to make a custom order cake. We've ordered many cakes from them in the past, and it's fun because they get to choose each layer to their liking. Well, we were dealing with a new hire tonight. And as such, she had to keep going to the back to ask her manager (the owner) basic questions. Things like whether or not we can do more than one flavor of ice cream or have their names written in two different colors. Yes and yes, of course. Waiting isn't my favorite thing, but sure. For my kids? I'd wait all day.
  
  As I'm about to pay for this $48 cake, it occurs to me to ask about their return policy. I explain to the girl who's been helping us, that one time a few years back, we ordered a cake with such a strong taste of freezer burn as to be inedible. It was for my own bday, and we had to throw the whole thing out. As such, I asked if such a thing were to ever happen again, and we still have the receipt, can we return the cake and get a refund? I figured the answer would be a no, but I figured it wouldn't hurt to ask (was really wrong about that...). The new hire had to go into the back room again to ask her manager. And (lucky me...) the manager comes out. The second I see him, I know there's going to be trouble. He doesn't ever seem to know how to talk to people without getting them angry and upset. Again, I remind you that I've seen it many times over the past 10+ years. I just didn't expect the following....
  
  He already seems to be in a bad mood (probably because his new hire kept asking him questions), and tells me huffily that no, they don't do refunds. The cakes are a lot of work to make, and since I've had problems twice, he won't accept my order.....Wait, what!? I try and clarify. I explain that I've been coming for years and the freezer burn issue only happened once (which, by the way, we never even tried to return). I explained that this is for my twins' 5th bday. He tells me he doesn't want me to get upset, but if I'm not happy with the cake, he won't be happy. So no, he won't take my order....
  
  I'm livid, upset, and dumbfounded. Who runs their business like that!? Did this really just happen? I got refused service because I asked one, little question!? Who does that!?
  
  So in conclusion....sure, this Coldstone is much like the rest. The desserts are tasty, the place is pretty clean, and the workers are pretty nice. BUT this particular location has an owner that seems to despise anyone who doesn't fall in line with his rules. He acts as though it's his way or the highway. He's lost many customers over the years, but because of his frozen treats and great location, he stays in business. It's a shame. Honestly. He's an angry little man on a power trip....at an ice cream shop...sadness all around. And to try and mess with my kids' bday? That's crossing the line!
  
  Do yourself a favor, spare yourself the upset, and make a stand to only support business that treat their customers as what they are: the reason they get to open their doors every day!
  February 05, 2017